How can we help?
Get help with account access, scans, subscriptions, privacy, and general SkinView questions.
Email Support
Best for detailed requests
Include your account email, device model, app version if available, and a clear description of the issue.
skinviewapp@gmail.comResponse Time
What to expect
We typically respond within 24-48 hours during business days. For privacy or deletion requests, use a subject line that clearly names the request.
Quick Links
Frequently Asked Questions
How does SkinView analyze my skin?
SkinView uses guided face photos and AI-assisted analysis to review visible skin signals such as redness, texture, pores, acne, pigmentation, shine, and eye-area changes. The output is informational skincare guidance, not a diagnosis.
Do I need a subscription?
SkinView may require a subscription for scan analysis, routine guidance, product recommendations, and progress tracking. Pricing and billing terms are shown in the app before purchase.
Is SkinView medical advice?
No. SkinView is for informational skincare guidance only. It does not diagnose, treat, cure, or prevent any medical condition. For medical skin concerns, consult a licensed clinician or dermatologist.
Can SkinView recommend products?
SkinView is designed to suggest skincare products and routine steps based on your goals, onboarding answers, and visible skin signals. Product fit can vary, so patch test new products and follow product instructions.
Privacy and Account Requests
For account deletion, data access, or privacy questions, email us from the address associated with your account when possible.
Contact Privacy Support